Placing an order is simple as ABC. Just add the item(s) you would like to your basket and go for the check-out. When you’ve completed your order, you will receive an automatically generated e-mail for confirmation. Other updates about your order and shipping will be communicated by e-mail, so make sure we have your correct e-mail address. If you have created a personal account, you will also find your order on your account page.
Our online shop shows all available products. Items that are momentarily out of stock, will not be visible on our website. When we receive new stock, all missing items are made visible in our webshop immediately. Unfortunately, we can’t deliver products that aren’t currently available in our webshop. It’s possible that these items are available at one of our retailers. For more information about our retailers, please take a look at our store locator. For lead times for unavailable products, please contact firstname.lastname@example.org
If necessary, our customer service will be glad to assist you with your order. In case you’re unable to complete your order or when you encounter uncertainties you can contact us via email@example.com and we’ll get back to you as soon as we can. Note that we can not order products that are not available in the webshop. We can help you find the desired item(s) at our retailers.
You can pay your order with Maestro, Credit Card (VISA and Mastercard), Paypal and Ideal. Once payment and therefore your order is completed, you’ll receive an order confirmation to the email address you’ve provided. If you have problems with completing your payment, please contact our Customer Service. We’ll do our best to resolve the issue quickly.
We are unable to cancel or change an order once received. Returning your order is possible, but are at the cost of the customer.